All shoes listed on Saola.co.nz are stocked and shipped from our Christchurch warehouse.
Shipping and one exchange are free of charge within New Zealand on all orders of $179 or more.
10$ flat fee on orders of less than $179.
Your shoes will be shipped from our Christchurch warehouse on Castle Parcel couriers, allow 5 working days, add an extra 2 days for rural deliveries.
A limited time offer of free shipping on untracked parcels on orders of $179 or more is in place.
Outside this offer, shipping to Australia is $25 NZD for untracked insured parcel post or $45NZD for courier tracked.
Your shoes will be shipped from our Christchurch warehouse on NZ Post.
Please note, we have found shipping times from New Zealand to Australia are taking longer than usual. Please allow for plenty of time for your parcel to arrive.
Please visit our international website: saolashoes.com
RETURNS, EXCHANGES, AND WARRANTY INFORMATION
We will be happy to process returns or exchanges on any unused full-priced items and undamaged SAOLA Shoes purchased on Saola.co.nz within 30 days of the purchase date. All products must be returned in original packaging. Shoes returned with damaged or missing packaging are subject to a $5 restocking fee.
Return shipping for one exchange is on us for all full-priced items – you arrange the courier back to us (at your cost) and we will send out the new exchange pair without a delivery charge (New Zealand orders only).
All other return shipping costs to be paid by the customer. Not valid on sale items, and original shipping fees are non-refundable.
To process a return, email email@example.com with your order number and return or exchange request. We will review and then refund, credit, or replace.
Refunds will be processed within 10 business days after receipt and inspection of the products at our warehouse.
If you purchased shoes from one of our retail partners, please return shoes directly to that location, where they will issue you a warranty exchange or refund.
SAOLA shoes offer a 6-month warranty against any manufacturer defects in materials or workmanship. This does not include normal wear and tear, improper care, product abuse, or use of the product for unintended purposes. Warranties can be submitted up to six months from the original date of purchase, with proof of purchase. If you purchased shoes directly from our online store, please email us here with your order number, proof of purchase, and photos detailing your issue.
If you purchased shoes from one of our retail partners, please return shoes directly to that location, where they will issue you a repair, warranty exchange, or refund.